Complaints and Suggestions

We will welcome constructive complaints and suggestions geared towards improving our practice and helping us meet (or even surpass) your expectations. We encourage you to channel all complaints and suggestions about any issue regarding the care of your child or the conduct of any member of staff first to the supervisor, then to the Sectional head/School nurse. Be assured that your concerns and suggestions will be promptly and satisfactorily dealt with.

However, should you still feel that your concerns have not been adequately addressed, please feel free to bring up any such issues with the Head of School at any time.

Please be advised that members of staff have the right to be addressed and treated with respect and fairness. We commit to conducting ourselves professionally and will accord our parents the highest level of regard and respect in our interactions with them. We humbly request that the same gesture be accorded us as staff of the school.

Goldstake Academy reserves the right to request that a child be withdrawn from the school due to misconduct or disciplinary issues by parents or their staff/ relatives towards any member of staff without any refund of fees and levies paid.